Complaint Procedure

1. Introductory Provisions

This complaint procedure regulates the process of handling investor complaints on our P2P investment platform.

The investor is required to familiarize themselves with the investment risks and agree to the platform's terms before investing.

2. Subject of Complaint

You can only complain about:

Technical issues of the platform
Incorrect display of data on the platform
Problems accessing the account
Errors in displaying returns
Problems with interest payments (only in case of a technical platform error)

Cannot be complained about:

Borrower insolvency
Delays in repayments
Reduction of interest rate
Changes in investment conditions
Risks associated with investments

3. How to Submit a Complaint

A complaint can be submitted electronically to the email: support@inflaguard.com or via the contact form on the website.

The complaint must include:

Investor's full name
Investment number
Description of the technical problem
Screenshots or evidence of the problem

4. Complaint Handling Deadlines

We will handle the complaint within 30 days of its receipt.

5. Special Provisions for Investments

The investor acknowledges:

Investing in loans carries the risk of investment loss
The platform does not guarantee returns
The investor is fully responsible for their investment decisions
Investment contracts are binding and cannot be unilaterally terminated

Platform Guarantees:

30-day buyback period in case of delay (only if part of the contract)
Segregated accounts for investment funds
Transparent risk disclosure

6. Final Provisions

This complaint procedure is effective from 1.1.2024.

The company reserves the right to change the complaint procedure.

InflaGuard s.r.o. IČO: 19923902 Kurzova 2222/16, 155 00 Prague - Stodůlky The company is registered in the Commercial Register of the Municipal Court in Prague, Section C, File 393833.
Call Us Now 1-234-567-890
inflaguard@inflaguard.com